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Shipping and Returns Policy

DELIVERY DESTINATION

DELIVERY TIME

SHIPPING COSTS (*)

FREE SHIPPING ON PURCHASES OVER

Mainland Spain 

2/3 days

Standard shipping

€3.90

€50

Balearic Islands

2/3 days

€5.99

€50

Ceuta and Melilla (**)

2/3 days

€5.80 (**)

€50

Canary Islands (**)

2/3 days

€9.90 (**)

 

Mainland Portugal

2/3 days

€3.90

€50

Andorra

2/3 days

€5.99

€50

Germany

3/4 days

€14.99

 

France

3/4 days

€14.99

 

Great Britain

3/4 days

€14.99

 

Italy

3/4 days

€14.99

 

The Netherlands

3/4 days

€14.99

 

Belgium

3/4 days

€14.99

 

Luxembourg

3/4 days

€14.99

 

Austria

3/4 days

€14.99

 

Switzerland (**)

3/4 days

€12.40 (**)

 

Denmark

3/4 days

€14.99

 

Poland

3/4 days

€14.99

 

Czech Republic

3/4 days

€14.99

 

Hungary

3/4 days

€14.99

 

Strategic Health Development (SHD) delivers to the locations listed in the table below. You can therefore choose any delivery address within these geographic limitations. When you complete your order, we will also send you an order confirmation by email so you can check that the delivery details are correct.

 

(*) Taxes included.

(**) In accordance with Art. 21 of the Spanish VAT Law 37/1992, shipments to the Canary Islands, Ceuta, Melilla and non-EC countries are exempt from VAT. The prices shown in the table above for these shipments do not include this tax.

Shipments are carried out from Monday to Friday. For orders made on Saturdays, Sundays or public holidays, the delivery time will be counted from the next working day.

Shipments to Andorra, the Canary Islands, Ceuta, Melilla and non-EC countries: the delivery time DOES NOT INCLUDE TIME FOR CUSTOMS PROCESSING.

The order will be delivered by our logistic providers Correos, Correos Express to the address provided during the purchase, unless you are not at home. In this case, don’t worry: our provider will leave you a note or contact you to arrange a date and time for delivery, thus resolving any possible issues.

Can I amend my delivery address after completing an order?

If there are any errors in the address you provided while making your purchase, please call us on +34 959 078 475 or send us an email on contacta@lanubacosmetics.com within 8 hours of completing your order.

 

How can I track my order?

You can check the status of your order at any time by accessing your order history via the customer menu. Here are the different statuses that you can see in your order history:

  • Confirmed: This means that your order has been processed correctly and payment has been received. Our team are therefore already working on it.

  • Preparing your order: Your order is already underway. We are carefully preparing it so that it arrives with you in perfect condition.

  • Sent: Your order has already left our warehouse and is on its way to the address you provided us with.

 

RETURN POLICY

SHD has a flexible returns policy. This means that if your product is damaged or faulty, you will be able to return it easily. SHD will replace the product with a new one in perfect condition, and cover the shipping costs of the return and the delivery costs of the new item. Products should be returned unused and in their original box or packaging within a maximum of 7 working days of the date that the client received the order.

How can I return a product?

To return a product, please contact the Customer Service department by sending us an email on contacta@lanubacosmetics.com, indicating the reason for the return and including your order code in the email subject line.

The address for returns is:

LANUBA COSMETICS

(Strategic Health Development, S.L.U.)

Calle Las Monizas, 2

21100 PUNTA UMBRÍA. HUELVA

SPAIN

 

In any case, SHD will reply to your email and attach a printable label showing the address and shipping codes, which you can stick to your return parcel.

My parcel hasn’t arrived yet. Why not?

There are two main reasons why your order might not have arrived.

  • Wrong address: Check that the address you entered was the correct one, as it is possible that your order has been delivered to the wrong address.

  • Failed delivery attempts: Our logistic providers make three delivery attempts. If the provider still hasn’t been able to reach you after three attempts, the order will be returned.

What happens to parcels that are not delivered?

Our Customer Service department will contact you by telephone or email if your order is returned to us by the shipping company for one of the reasons mentioned above.